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Customer Service Job Openings

Posted on August 31, 2018 inCareers

Customer Service Representative

.Customer satisfaction is always our number one priority. Join the Virtual Enterprise Customer Support Team and provide great service to our customers and support on our products.

Responsibilities:
Receive inbound support telephone calls
Learn our products and processes and become an industry expert
Document each customer contact in our support ticketing system
Problem solve with our clients
Research and thoroughly document customer issues for escalation when necessary
Help create knowledge base articles for common questions and issues

Qualifications:
A background in customer service is required
Passion for quality customer service
Strong problem-solving skills
Detail oriented
Strong technical abilities
Exceptional verbal and written communication skills
Organization and multi-tasking skills
Basic experience with Microsoft Excel, Word, and Outlook
The ability to identify user error versus a software defect (bug)
Quick learner

Job Type: Full-timeĀ  Start Date : Immediately

 

To submit your resume please complete the below form along with attaching your resume by selecting the “browse” button