Dashboard
Welcome to your portal dashboard. Here you can see an overview of your call activity, messages, and agents at a glance. Use the sidebar to navigate to detailed views of each section.
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Calls This Month
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Messages This Week
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Spam / No Message
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Active Agents
Today
0
Calls
0
Transferred
0
Messages
📈 30-Day Call Trend
📌 Call Categories
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Calls
📊 Monthly Call Breakdown
Messages
This is where all your phone messages are recorded. Each time our agents take a message on your behalf, it appears here with the caller's name, phone number, and the full message details. Click any message to view the complete information or call back the caller directly.
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Call Logs
View a complete history of all calls handled on your behalf. Use the filters below to narrow down by direction, status, or date range.
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Phone Number
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Direction
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Date & Time
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Duration
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Agent
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Status
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Contacts
This is your contact directory containing the names, phone numbers, and email addresses of callers and contacts from messages that have been logged. Use this section to quickly look up contact details of people who have called your business.
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Dedicated
Number
Number
Trained
Live Agents
Live Agents
24/7
Coverage
Coverage
AI After
Hours
Hours
Never Miss
A Call
A Call
Every contact matters — that's why we answer every call, around the clock.
Personnel
This is where you add or remove the personnel within your company who are authorized to receive call transfers, text messages, and email notifications from the answering service. Add each staff member with their name, phone number, and email so our agents know exactly who to contact when handling your calls. You can edit or remove personnel at any time as your team changes.
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Add Your
Team
Team
Instant
Alerts
Alerts
Direct
Transfers
Transfers
Real-Time
Dashboard
Dashboard
Email &
SMS Alerts
SMS Alerts
Keep your team connected — our agents transfer calls & send alerts to the right person, every time.
Call Scripts
Call scripts are the instructions our agents follow when answering your calls. Create scripts to define how calls should be greeted, what questions to ask callers, and how to handle different types of inquiries.
Greeting
How calls open
FAQs
Common questions
Transfers
Escalation rules
After Hours
Off-hours handling
Emergency
Urgent protocols
Voicemail
Message prompts
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Pro Tip: Customize Your Caller Experience
The more detailed your scripts, the better our live agents and AI receptionist represent your business. Include greetings, FAQs, escalation instructions, and after-hours messaging for seamless 24/7 coverage.
Knowledge Base
Enter details about your company that you want our agents to provide to your callers — business hours, services, pricing, FAQs, and more.
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Business
Hours
Hours
Services
& Pricing
& Pricing
Common
FAQs
FAQs
Policies &
Procedures
Procedures
AI Training
Data
Data
The more your agents know, the better they serve — build your knowledge base to power smarter live & AI responses.
Reports
Generate live reports from your call data. Select a period and hit Generate to view charts, stats, and full call details.
Call Volume
Inbound & outbound
Escalations
Priority & urgent
Transfers
Call routing stats
Daily Trends
Activity over time
Call Details
Every call logged
Categories
Call type insights
Generate report for:
My Profile
Manage your account details and security settings. Use the features below to keep your profile up to date.
Account Info
Name & company
Security
Change password
Email
Contact details
Privacy
Data protection
Settings
Preferences
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Billing & Subscription
View your current plan, top up your account, upgrade your package, and review your payment history.
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Available Plans
Upgrade or change your plan. You can only switch to plans available in your region. Payment is required for recurring plans.
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