Our Services

Everything your business needs

From 24/7 live answering to AI-powered after-hours handling, bilingual support, and a full client portal — we cover every angle so you never miss a call or an opportunity.

24/7 Live Answering

Every call answered by a real, trained agent

Your callers will never hit voicemail. Our 35+ professionally trained agents across 3 countries answer with your custom greeting, take detailed messages, screen calls, and transfer when needed — around the clock, 365 days a year.

✓ Custom greeting scripts tailored to your business
✓ Detailed message taking with caller verification
✓ Warm & cold call transfers to your team
✓ Call screening & priority-based routing
✓ 35+ agents across Jamaica, USA & Grenada
Get Started
Live answering agent taking a call
After-Hours & Emergency

Your office closes. Your phone doesn't.

AI-powered after-hours call handling with intelligent escalation. True emergencies are paged to your on-call team immediately. Routine messages wait for the morning. Every call is transcribed, categorized, and delivered.

✓ AI Included Free
✓ On-call dispatching for emergencies
✓ Custom escalation rules by priority
✓ Real-time AI transcription & smart auto-fill
✓ Weeknight, weekend & holiday schedules
Escalation Matrix
Emergency
Page on-call team immediately
Urgent
Email + SMS within 1 minute
Routine
Message delivered next business day
VIP
Warm transfer to designated contact
🤖

VE AI Assistant

After-hours mode

Thank you for calling New City Management. How may I assist you?
I have a water leak in my unit. It's getting worse.
I've flagged this as urgent and paged the property manager. They should reach out shortly.
AI-assisted • Free with your plan
Virtual Receptionist

Your front desk, without the office

A dedicated team trained on your business inside and out. They know your services, your key clients, and your escalation procedures. Callers can't tell they're not sitting in your lobby — and you save 70% compared to hiring in-house.

✓ Dedicated team assigned to your account
✓ Custom greetings & call scripts
✓ VIP caller recognition & priority handling
✓ Save 70% vs an in-house receptionist
✓ 24/7/365 coverage no single employee can match
Get Started
Virtual receptionist team
Appointment Scheduling

Your calendar, managed by professionals

Our agents book, reschedule, and confirm appointments directly in your calendar in real time. No double bookings, no missed slots. Callers get the service they expect and you stay organized without lifting a finger.

✓ Real-time calendar access & updates
✓ Google Calendar & Outlook integration
✓ Reminder calls to reduce no-shows
✓ 24/7 booking — even nights & weekends
📅 Upcoming Appointments
Maria Lopez
Consultation • 9:00 AM
Confirmed
James Rivera
Follow-up • 11:30 AM
Pending
Sarah Chen
New Client • 2:00 PM
Confirmed
David Park
Annual Review • 4:15 PM
Booked by AI
Bilingual Support

Serve every caller in their language

With 41 million+ native Spanish speakers in the US, bilingual answering isn't a luxury — it's a necessity. Our English and Spanish speaking agents handle calls seamlessly, and businesses that offer bilingual support see 2x higher conversion rates.

✓ Fluent English & Spanish agents
✓ 41M+ US Spanish speakers served
✓ 2x higher conversion with bilingual support
✓ Culturally aware communication
🌐 Bilingual Message
English
"Hi, this is Maria Gonzalez. I need to schedule a plumbing repair at Unit 4B. The kitchen faucet is leaking."
Español
"Hola, soy Maria Gonzalez. Necesito programar una reparación de plomería en la Unidad 4B. El grifo de la cocina tiene una fuga."
Auto-detected language • Delivered in both
Client Portal & App

Your calls, messages & analytics in one place

Access your full dashboard from any device. View messages, call logs, recordings, AI transcripts, and performance analytics. Update your on-call schedule, manage contacts, and configure escalation rules — all from your phone or desktop.

✓ Real-time message dashboard
✓ Call logs & recordings
✓ AI transcripts for every call
✓ Analytics & performance reports
✓ Mobile app for iOS & Android
📊 Dashboard Overview
247
Calls This Month
98.2%
Answer Rate
2.1s
Avg Answer Time
34
New Messages
Latest: John Smith
Water leak reported • 3 min ago
Urgent

Ready to get started?

Choose a plan that fits your business and start answering every call with a live, professional agent — backed by AI and a dedicated team.

View plans & pricing Talk to sales