Please read these Terms carefully before subscribing to or using Virtual Enterprise Group services. By signing up, you agree to the terms set out below.
Last updated: January 2025
These Terms and Conditions ("Terms") govern your access to and use of the services provided by Virtual Enterprise Group ("Virtual Enterprise", "we", "us", or "our") through myvirtualoffices.com and any related platforms. By subscribing to, accessing, or using our services, you ("Client" or "you") agree to be bound by these Terms.
Virtual Enterprise provides professional live answering, virtual receptionist, appointment scheduling, bilingual support, AI-powered after-hours and emergency call handling, and corporate business address services (including mail receipt and notification). Specific service inclusions, call limits, and features are defined by the plan you select at signup.
You may cancel your subscription at any time by calling (876) 960-1004 or emailing customerservices@myvirtualoffices.com. Cancellation takes effect at the end of your current billing cycle, and you will continue to have access to the service through the end of the period already paid for.
Because our agents, infrastructure, and onboarding resources are committed to your account from the start of each billing period, fees for services already rendered — including monthly subscription charges, setup and onboarding fees, add-on services, and partial-period usage following cancellation — are generally not refundable. If you believe there is a billing error or a special circumstance that warrants review, please reach out to us directly and we will work with you in good faith to find a fair resolution.
You agree not to use Virtual Enterprise services for any unlawful, fraudulent, abusive, or harassing purpose, and not to use the service in a way that interferes with other clients or our agents. We reserve the right to suspend or terminate any account that violates these terms without refund.
We operate 24/7/365 across multiple time zones and aim for continuous availability. However, we do not guarantee uninterrupted service and are not liable for outages caused by telecommunications carriers, internet providers, force majeure events, or required maintenance.
For clients subscribed to a corporate business address plan, Virtual Enterprise's responsibility is limited to receiving mail and packages addressed to your business at our location and notifying you that an item has arrived. It is the client's responsibility to arrange collection of all mail and packages held on their behalf, either in person or through a designated courier or representative.
Mail and packages that remain uncollected for more than six (6) months from the date of arrival may be discarded, returned to sender, or otherwise disposed of at our discretion, without further notice and without liability to Virtual Enterprise. We are not responsible for the contents, value, or time-sensitivity of items left uncollected beyond this period.
Records related to answering service activity (including call logs, message content, and caller details) and corporate message notifications (including mail-arrival notices and related correspondence) are retained for a period of six (6) months from the date the record is created, after which they may be securely deleted or archived at our discretion. If you require longer retention for compliance or operational reasons, please contact us to arrange a custom retention plan.
Virtual Enterprise treats all caller information, messages, and client business information as confidential and uses it only to deliver the services you have engaged us for. We do not sell or share your data with third parties for marketing purposes.
To the maximum extent permitted by law, Virtual Enterprise Group's total liability for any claim arising out of or relating to these Terms or the services shall not exceed the amount paid by you to Virtual Enterprise in the three (3) months immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or lost-profit damages.
We may update these Terms or the features of our service from time to time. Material changes will be communicated by email and/or posted on this page with a revised effective date. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Jamaica, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved in the courts of Jamaica, unless otherwise required by applicable consumer protection law in your jurisdiction.
For questions about these Terms, billing, or cancellations, please contact: