Frequently asked questions

Virtual Enterprise is a 24/7 live telephone answering service. More than 35 professionally trained agents based in Jamaica, the USA, Trinidad and the Cayman Islands answer your business calls around the clock using your custom greeting, take messages, schedule appointments, and transfer urgent calls. AI-powered after-hours and emergency handling is included free with every plan.

You forward your business line (or use a number we provide) to Virtual Enterprise. When a call comes in, our system matches the caller to your account and a live agent answers with your custom script. The agent takes a message, books an appointment, answers FAQs, or transfers urgent calls to your on-call team. You receive every message instantly by email and SMS, and can review calls, recordings and messages in your online client portal.

Plans start at US$75 per month. In Jamaica and the USA, per-call plans are Answering Basic at $75/month (50 calls), Answering Pro at $150/month (200 calls), and Answering Advanced at $250/month (500 calls). In Trinidad and the Cayman Islands, per-minute plans are 75 Minutes at $100/month, 140 Minutes at $150/month, and 200 Minutes at $250/month. All prices are in US dollars with no hidden fees, and AI after-hours handling is included free. See full pricing →

Virtual Enterprise serves businesses in Jamaica, the United States, Trinidad and Tobago, and the Cayman Islands. We provide local numbers including Jamaica 876, Trinidad 868 and Cayman 345, and we can transfer calls to the USA, Canada and Jamaica.

No. AI-powered after-hours and emergency call handling is included free with every Virtual Enterprise plan. It is never sold as a separate add-on. The AI uses your custom escalation rules to page your on-call team for true emergencies and to take detailed messages for routine calls.

Most accounts are live within one business day. After you sign up, we build your custom greeting and call script, set your escalation and after-hours rules, and provide forwarding instructions. Once your line is forwarded, our agents start answering your calls immediately.

No. Virtual Enterprise plans are month-to-month with no long-term contract. You can upgrade, downgrade or cancel your plan at any time.

Yes. You keep your existing business number and simply forward it to Virtual Enterprise when you want us to answer — all the time, after hours, or only when your line is busy or unanswered. We can also provide a new local number if you prefer.

After hours, AI handling follows your custom escalation rules. A true emergency is flagged as urgent and paged to your on-call team immediately by call, SMS or email. Routine, non-urgent calls are captured as detailed messages that are waiting for you in the morning.

We support property management, medical and dental practices, legal services, HVAC and plumbing contractors, retail and e-commerce, and small businesses of all kinds. Agents are trained on your business so callers cannot tell they are not in your office.

Yes. Virtual Enterprise offers bilingual support with English and Spanish-speaking agents so every caller is understood and served in their preferred language.

Every message is delivered instantly by email and SMS. You can also log in to your online client portal to read messages, listen to call recordings, view call logs, manage contacts and staff, and run reports from any device.

Yes. Because all plans are month-to-month, you can cancel at any time with no penalty. Contact us and your service will end at the close of your current billing cycle.

You can reach Virtual Enterprise toll-free in the USA at (888) 846-7655, in Jamaica at (876) 960-1004, in Trinidad at (868) 224-5709, and in the Cayman Islands at (345) 749-8391. Our office is at 30-32 Red Hills Road, Kingston, Jamaica, and support is available 24/7/365.